Returns & refunds

Outline how customers request returns. Final legal wording must be reviewed by the business owner.

Template policy for store setup. The business owner must review and publish final legal text before accepting orders. Clauses marked below are owner-configurable.

Last updated: Configure in admin before launch

Return window(Owner-configurable)

Specify how many days after delivery customers may initiate a return (for example 7 or 14 days). Exclude perishable or personalized goods as applicable.

Eligible items(Owner-configurable)

Define condition requirements (unused, original packaging, tags attached) and list categories that cannot be returned unless defective.

Refund method(Owner-configurable)

Describe whether refunds go to the original payment method, store credit, or replacement. Mobile money and card timelines depend on your payment provider.

Return shipping(Owner-configurable)

Clarify who pays return shipping for change-of-mind versus faulty items. Provide a contact channel for return authorizations.